Hello I hope you are doing well. I am interested in placing an order from your store and would like to clarify a few details to ensure a smooth delivery to France. Could you please provide information on the following points: Shipping Methods and Delivery Times • Which shipping carriers do you use for international deliveries to France? Customs and Import Fees • Are customs duties and taxes included in the shipping cost, or will I need to pay these separately upon delivery? • Do you offer DDP (Delivered Duty Paid) shipping to cover customs fees in advance? Product Packaging and Insurance • How are products packaged to prevent damage during international transit? • Is shipping insurance available for higher-value items? Return Policy and Handling of Issues • In case of product defects, damage, or if the item does not match the description, what is your return or refund policy? • Who is responsible for the return shipping costs in case of such issues? Order Confirmation and Tracking • Will I receive an order confirmation and tracking number immediately after the purchase is completed? I appreciate your attention to these questions and look forward to your response. This will help me feel more confident in placing my order. Thank you for your time and cooperation. Best regards

Shipping Methods You may choose from FedEx, DHL, or Japan Post for shipping. To determine the best carrier for your needs, please review the shipping costs and estimated delivery times on the checkout page. Prepaid Duties (DDP) Prepaid duties are available. By selecting the "Request Prepaid Duties" option on the checkout page, duties will be automatically calculated, and you can conveniently pay for both the product price and the duties at the time of purchase. Secure Packaging To ensure the safety of your items during international transit, Discovery Japan Mall provides additional reinforced packaging, independent of the manufacturer's original packaging. Shipping insurance is included per the terms and conditions of FedEx and DHL; however, it does not fully cover 100% of the item’s value. For full coverage, we offer an optional insurance plan that can be applied for a small additional fee. Return Policy Please refer to our return policy here: https://www.discovery-japan.me/return-policy Return shipping costs will vary on a case-by-case basis depending on the reason for the return. Shipping Notifications Within an average of 2–3 business days after purchase, you will receive an email with a tracking number.

Does this have an English manual? What is the release year of this model? Thank you very much

The manufacturing year for this product was around 2017. The instruction manual is available in Japanese, English, and Chinese, but does not appear to be available online.

Overseas Pressure IH Rice Cooker Zojirushi NP-HJH10 5 Go Cooking 220V SE Plug Made in Japan -Discovery Japan Mall

การจัดส่งสินค้าและการคืนสินค้า

Europe, UK: Monday, May 4 ~
USA: Saturday, May 2 ~
Australia: Monday, May 4 ~
Asia: Sunday, May 3 ~
UAE: Sunday, May 3 ~

Order within 8 Hours 0 mins with Scheduled Delivery. If you place an order within this time, We will ship Monday, May 4 2026. This delivery time is calculated by DHL and FedEx. You can check the exact delivery date on checkout page.

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It is a product for overseas. Cannot be used in Japan. Please purchase a product with the voltage that matches your country. If the shape of the outlet in your area is not included, you will need a conversion plug. We will inform you of the correct voltage by specifying the corresponding voltage again in the order reply e-mail. In addition, we do not accept cancellations or exchanges after shipment. Thank you for your understanding.
It is a pressure IH rice cooker made in Japan.
Strengthen the heating from the side and stick to the deliciousness of the rice.
There is also a dedicated menu for cooking long-grain rice, thick porridge (thick porridge), and thin porridge (thin porridge).

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炊飯器・精米器 light grey

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